Required skills

communication skills to

clearly explain superannuation purposes functions and schemes to customers or employees using questioning and active listening as required and respondingwith empathy in sensitive cases

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

IT skills to use internet information and use calculators and spreadsheets to calculate superannuation costs and returns

literacy skills for

analysing information to ensure appropriateness to customer or employee needs currency and accuracy

drafting documents for customers or employees

problem solving skills to identify any issues that have the potential to impact on the customer or employees understanding and develop options

organisational skills including the ability to plan and sequence work

Required knowledge

relevant government legislation relating to superannuation

relevant industry codes of practice including

Consumer Credit Code

Privacy Act

Credit Act

roles and relationships between participants within the Australian financial services industry including banks and other financial intermediaries

sound knowledge of consumer issues relating to superannuation information

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

explain terminology used within the superannuation industry to a range of customers or employees

provide clear and relevant information to customers andor those in or about to enter the workforce that will build understanding and confidence in the effective management of personal superannuation

identify and present to customers or employees methods of managing their superannuation contributions and funds

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to financial services superannuation product information

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces or role plays

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulations or scenarios

Guidance information for assessment

Range of characteristics of superannuation in Australia include:

The regulators within the superannuation industry are:

Superannuation schemes include:

The types of superannuation fund managers include:

Strategies include:

The costs of administering and managing superannuation funds include:

Common items that will be found when checking superannuation Statements may include:

Changes to employment status or employer may result from: